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Service oriented survey on job satisfaction, financial performance and customer satisfaction was mediated by National Bank branches in Ahvaz

Susan Joudaki

Department of Financial Management, Persian Gulf International Branch, Islamic Azad university, khorramshahr, Iran

Abstract: The aim of all institutions Bank Ha services including tailored service and customer satisfaction. Since the financial service provider organizations, especially in an environment Bank Ha work with undifferentiated products, quality services as they complete first weapon known as quality of service and customer satisfaction, strategic issue for organizations their service. Khvasth Ha and preferences of customers better than competitor organizations to respond to them satisfaction, business performance will Mvfq Try. Given the expressed aim of this study was to examine the issue of how SOA on the financial performance of the role will affect job satisfaction and customer satisfaction? The aim of the present study, the research for numerous applications. According to the method of data collection, including the researcher-descriptive study - Ali respectively. The population of this research managers and employees in all branches of the National Bank is the city of Ahvaz. Given that the number of branches of the National Bank in the city of Ahvaz 69 branches and 681 employees total sample size of 246 people have been met. In this study hypotheses analysis software SPSS (22) and lisrel (8.5) was used. The results show the positive effects of Khdmt Grayy on customer satisfaction, job satisfaction and financial performance respectively. Customer satisfaction was confirmed positive impact on financial performance, but the impact on customer satisfaction and job satisfaction of the National Bank in this study was rejected.

[Susan Joudaki. Service oriented survey on job satisfaction, financial performance and customer satisfaction was mediated by National Bank branches in Ahvaz. Researcher 2016;8(4):1-7]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 1.

doi:10.7537/marsrsj080416.01

Keywords:Khdmt¬Grayy, job satisfaction, customer satisfaction, financial performance.

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Considering the effect of marketing combined of banking services on dimensions of brand especial value of Saderat bank (Case study: Saderat bank at the east of Guilan)

Maryam Hasanzadeh¹, Mahdi Tahmasbi rad²

^1. Faculty member of Islamic Azad University, Rasht Branch, Guilan, Iran

^2. MSc of Management, Islamic Azad University, Rasht Branch, Guilan, Iran

mahdi-tr@hotmail.com

Abstract: Brand and attention to making brand has been paid attention by many organizational such as service or productive organizations in recent years. In between one of the most important parameter related to brand is brand especial value. Brand special value is the value that a brand ads to the product. Different researches distinguished that real value is not inside the product or service but this value exist in mind of real and potential customers and this is the brand that creates real value in mind of customers. Among all service organizations banks are counted as the most important service organizations and brand especial value has importance for them. Therefore the main goal of this research is considering the effect of marketing combined of banking services on dimensions of brand especial value of Saderat bank. In this direction the main question of research has been identified in this form that what are factors affecting brand especial value and which one have the highest effect? Current research is applied research and regarding classification of research based on the way of data collection it is descriptive. Statistical society of research is all customers of Saderat bank at the east of Guilan province and sample are 365 people. In this research available improbable sampling method has been used for data collection. Tool of data collection is standard questionnaire. For considering research hypothesis confirming factor analysis and structural equation modeling have been used. Result of research denotes positive and meaningful effect of banking service, access to branches and business advertisement on awareness of brands, association of brand, loyalty to a brand and perceived service quality. On the other hand positive and meaningful effect of awareness of brand, association of brand, loyalty to a brand and perceived service quality on brand especial value has been approved.

[Maryam Hasanzadeh, Mahdi Tahmasbi rad. Considering the effect of marketing combined of banking services on dimensions of brand especial value of Saderat bank (Case study: Saderat bank at the east of Guilan). Researcher 2016;8(4):8-16]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 2.

doi:10.7537/marsrsj080416.02

Keywords: brand especial value, marketing combined, Saderat bank, structural equation modeling

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Centric Diatoms sampled from Grand-Lahou, tropical coastal lagoon (Côte d’Ivoire).

*Komoé Koffi¹, Touré Awa¹, Adou Lydie Marie Dominique¹

01 Botanic Laboratory, University of Felix Houphouet Boigny, 22 BOX 582 Abidjan 22, Côte d’Ivoire.

komoek@yahoo.fr

Abstract: A taxonomic survey of the Diatom (Bacillariophyta) was conducted with 20 µm mesh wide plankton net on ten stations in the Grand-Lahou lagoon complex. A total of 19 species have been identified and described. Each taxa is described and information about environmental characteristic of the sites where they were collected and distribution in Côte d’Ivoire. The studied taxa belong to the families Asterolampraceae (2), Coscinodiscaceae (3), Eupodiscaceae (3), Melosiraceae (5), Stellarimaceae (1),  Chrysanthemodiscaceae (1) and Thalassiosiraceae (4). All taxa were recorded for the first time in Côte d’Ivoire.

[Komoé K, Touré A, Adou L M D. Centric Diatoms sampled from Grand-Lahou, tropical coastal lagoon (Côte d’Ivoire). Researcher 2016;8(4):17-25]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 3.

doi:10.7537/marsrsj080416.03

Key words: Centric diatoms, taxonomy, Grand-Lahou lagoon complex, Côte d’Ivoire.

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Identifying Strategic Challenges of Implementing Customer Relationship Management in Iran’s Banking Industry (Case Study: Mellat Bank)

Mahdi Ansaripour Jarmafshari¹ (Corresponding Author), Ali Divandari², Mohammad Ali Shahhoseini³

^1. MSc of EMBA, Faculty of Management, University of Tehran, Tehran, Iran

^2. Professor, Faculty of Management, University of Tehran, Tehran, Iran

^3. Assistant Professor, Faculty of Management, University of Tehran, Iran

ansaripour_m@alumni.ut.ac.ir

Abstract: Nowadays, greater attention of banks towards their customers is much more noticeable. In this atmosphere, seeking of attracting and keeping the customers, have led the banks towards using the modern system of customers’ relationship management; even though using these system without considering the existing challenges in this path, will move these banks farther away from reaching their intended purposes. This is a trap that has harmed many financial institutions. This research is looking and analyzing these challenges for Bank Mellat Iran. This research has been divided into two parts. In the first part, by using Delphi method and by benefiting of opinions of 17 specialists in this topic on banking industry, we have addressed the problem of recognizing these challenges in the topic of relationship management. In this part of the research, by conducting four rounds of surveys on these specialists, 21 fundamental challenges have been discovered. Delphi panel members were chosen not accidentally but by using snow globe method. In the second part of this research, these challenges were analyzed by conducting surveys of the managers of the branches of Bank Mellat Iran. Initially by the use of exploratory and confirmatory factor analysis and by taking into account the 5 aspects of technical, cultural, management, economic and structural, these factors were classified. Subsequently, average test confirmed that every one of these 5 aspects as a challenge on implementing of relationship management of customer is important on their own.

[Mahdi Ansaripour Jarmafshari, Ali Divandari, Mohammad Ali Shahhoseini. Identifying Strategic Challenges of Implementing Customer Relationship Management in Iran’s Banking Industry (Case Study: Mellat Bank). Researcher 2016;8(4):26-36]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 4.

doi:10.7537/marsrsj080416.04

Keywords: Customer Relation Management, Mellat Bank, challenge, Delphi method

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Evaluation effect of life skills training on mental health and self-esteem

Abolfazl Ehsani

Lecturer in Farhangian University, MSc of Educational Planning, Educational Planning Department, Faculty of Psychology and Educational Sciences, Allameh Tabatabai University (ATU), Tehran, Iran

a.ehsani84@yahoo.com

Abstract: This study aimed to investigate the effect of life skills training on mental health and self-esteem of high school students in Razan city. Research in terms of purpose, functional and in terms of methodology was quasi-experimental. The study population consisted of first year high school students have enrolled in the academic year 2010-2011 Razan City. According to research findings life skills training on mental health and self-esteem of high school students a significant effect was considered. In other words, the promotion of mental health and self-esteem for these students is increasing. As well as life skills training on other components of mental health (physical problems, anxiety, depression, and social functions) has a significant impact.

[Abolfazl Ehsani. Evaluation effect of life skills training on mental health and self-esteem. Researcher 2016;8(4):37-42]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 5.

doi:10.7537/marsrsj080416.05

Keywords: mental health, self-esteem, social functions

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Acclimatization of Mustard (Brassica juncea L.) Genotypes under Different Agro-Climatic Zones of Punjab Province, Pakistan

Zafar Hussain¹, Muhammad Mubashar Zafar¹, Nida Ghori¹, Hafiz Saad Bin Mustafa^2*, Ejaz-ul-Hassan², Tariq Mahmood² and Muhammad Muddassir³

¹Department of Plant Breeding and Genetics, University of Agriculture Faisalabad, Pakistan.

²Directorate of Oilseeds, Ayub Agriculture Research Institute Faisalabad, Pakistan.

³Department of Agricultural Extension and Rural Society, College of Food and Agricultural Sciences, King Saud University, Riyadh 11451, Kingdom of Saudi Arabia

⃰ Corresponding author’s E-mail: saadpbg@gmail.com@gmail.com

Abstract: The study was performed for the evaluation of promising mustard genotypes regarding seed yield and adaptability in different agro-climatic areas of Punjab province, Pakistan. Eight genotypes with three replications were tested at different locations under Randomized Complete Block Design. Data were recorded for seed yield Kgha^-1 for each genotype. Analysis of variance revealed that there are significant differences (P≤0.05) among these genotypes. Further data were subjected to Biplot analyzes, which exposed that the total sum of squares of variation for the environment (E), genotype (G) and genotype into environment interaction (G×E) was 92.5%, 1.2%, and 6.3% respectively. Genotype one performed well for yield and adaptability at all eight locations while others genotypes showed location specific performance. So, genotype one should be use in further breeding program for the development of high yielding and stable mustard cultivar.

[Zafar Hussain, Muhammad Mubashar Zafar, Nida Ghori, Hafiz Saad Bin Mustafa, Ejaz-ul-Hassan, Tariq Mahmood and Muhammad Muddassir. Acclimatization of Mustard (Brassica juncea L.) Genotypes under Different Agro-Climatic Zones of Punjab Province, Pakistan. Researcher 2016;8(4):43-47]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 6.

doi:10.7537/marsrsj080416.06

Key words: Mustard, Biplot analysis, Genotype-environment interaction, Seed yield, Canola.

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Incidence of STDs in HIV Patients Attending Health Facilities Supported by PEPFAR in Abuja, FCT, Nigeria

Olanrewaju Comfort A, Shoretire Adebola M

Department of Biological Sciences, University of Abuja, Abuja, 900001, Nigeria

olanrewaju.adetutu@uniabuja.edu.ng; Telephone: 805-771-7311

Abstract: HIV positive patients are more at risk of acquiring Sexually Transmitted Diseases (STDs) due to similar modes of transmission and so it’s no surprise that a substantial number of people are co-infected. A study of the incidence of HIV and STD co-infection was carried out among patients attending health facilities that are supported by the President’s Emergency Plan Fund for AIDS Relief (PEPFAR) already providing HCT and ART services. 344 sera samples were collected for the study and screened for HBsAg, HCV and VDRL using rapid test kits according to CDC’s recommendations. The overall co-infection occurrence was 49 (14.24%), HIV-HBV co-infection showed the highest prevalence of 11.05%. The prevalence of HCV and Syphilis were 2.62% and 0.58% respectively. The co-infection was higher in men 36 (25.17%) than female13 (6.47%). Abuja Municipal Area Council (AMAC) reported the highest rate of co-infection 17(16.83%) while Kwali had the least 4(10.26%). Regular screening sessions to monitor and control the current situation of the epidemics should be implemented as well as intensifying public awareness of the mode of transmission and prevention of these deadly viral diseases.

[Olanrewaju CA, Shoretire AM. Sero-Prevalence of HIV and STDs Co-Infection among Patients Attending Faculties in Abuja, FCT, Nigeria. Researcher 2016;8(4):48-52]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 7.

doi:10.7537/marsrsj080416.07

Keywords: Area councils, Co-infection, FCT, HIV, Incidence, STDs

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Study factors of quality of in-service training courses for teachers in Iran

Farhad Rezapour

MA degree in Educational Administration, Islamic Azad University, Tabriz, Azarbaijan Sharghi, Iran

farhadrezapoor.63@gmail.com

Abstract: The purpose of this article is to study the development of the quality of service teacher training courses in Iran. The study population consisted of all teachers and all school administrators to number 228 out of 1028 people. According to the teachers and program administrators in the education system and educational projects, as the most important factor in the success or failure of educational innovations are introduced. Service teacher training to improve the knowledge, attitudes and skills and to help them learn about their strengths and be prepared for the higher occupations is important. As well as administrators and teachers as well as women and men of the factors affecting the quality of the differences are not significant.

[Farhad Rezapour. Study factors of quality of in-service training courses for teachers in Iran. Researcher 2016;8(4):53-58]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 8.

doi:10.7537/marsrsj080416.08

Keywords: in-service training, teachers, quality

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Incidence of Salmonella species in Commercially Processed Chicken Meat Sold in River State, Nigeria

Omorodion NJP and Odu NN

Department of Microbiology, University of Port Harcourt, P.M.B. 5323, Port Harcourt, Nigeria.

*Corresponding author. Tel: +2349083622583,

E-mail: nnenna.omorodion@uniport.edu.ng, nnennaomorodion@gmail.com

Abstract: Chicken meat promotes good health but at the same time is a major reservoir of microbial contaminant. In this study the incidence of Salmonella sp and other food borne pathogens were evaluated. A total of 12 samples were gotten which included 6wings and 6 thighs from the different retail stores in Port Harcourt. The microbial quality of frozen or commercially processed chicken bought from different retail stores at Rumuokwuta, Alakahia, Choba in port Harcourt metropolis, Rivers state were assessed for the incidence of Salmonella sp. Total bacterial count, total Salmonella count, was done using plate count agar, Salmonella-Shigella agar, respectively. The result showed that for the total bacterial count on the chicken wing ranged from (1.15 x 10⁶- 2.57 x 10⁶) and for total Salmonella count it ranged from (1.09 x 10⁶ – 4.98 x 10⁶). The result for chicken thigh showed for the total viable count ranged from (1.72 x 10⁷) - (6.3 x 10⁷) while for total Salmonella count it ranged from (1.85 x 10⁶ - 1.77 x 10⁷). Biochemical tests were done to identify the isolates and a total of 24 isolates were obtained. From the isolates about 9 organisms were identified Escherichia coli (17%), Salmonella sp (17%), Citrobacter sp (4%), Pseudomonas sp (4%), Enterobacter sp (4%), Shigella sp (8%), Proteus sp (4%), Serretia sp (17%) and Staphylococcus sp (25%). The presence of microorganisms in refrigerated chicken meat should be as a result of the hygiene practices from the farm, during transportation, during slaughtering and finally in the retail stores. Other factors could be inadequate preservation techniques such as freezing in places of limited power supply. Therefore proper hygiene should be carried out to avoid contamination and proper and good manufacturing practices should be encouraged.

[Omorodion NJP and Odu NN. Incidence of Salmonella species in Commercially Processed Chicken Meat Sold in River State, Nigeria. Researcher 2016;8(4):59-64]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 9.

doi:10.7537/marsrsj080416.09

Keywords: Incidence, Salmonella species, Commercially Processed Chicken, Meat, Nigeria

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Study relationship between long-term interest rate with inflation in the Islamic banking in Iran

Azadeh Jafari Kargar

MSc of Economic Sciences, Economic Sciences University of Tehran

azadeh.jafarii@yahoo.com

Abstract: Taxonomic diversity of understorey vegetation (herb species) was studied in two evergreen forests, viz. oak and pine in the Kumaun Himalaya. In terms of taxonomic diversity, Asteraceae and Lamiaceae were the two dominant families in the sampling forest types. Maximum number of species was found at hill base and minimum at hill top in both the forests. The number of families, genera and species ratio observed for pine forest was of course higher with compared to the oak forest showed about the higher taxonomic diversity. Perennials form had higher contribution as compared to annuals forms indicated better ability to store up soil. Very few species (9 species) were found to be common indicates higher dissimilarity in both type of forests. Species richness (per m²) was higher in the pine forest than the oak forest. A high value of beta-diversity in the oak forest point out that the species composition varied from one stand to another. However, low concentration of dominance value in the pine forest with compare to the oak forest point towards the dominance, which is shared by many species.

[Azadeh Jafari Kargar. Study relationship between long-term interest rate with inflation in the Islamic banking in Iran. Researcher 2016;8(4):65-71]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 10.

doi:10.7537/marsrsj080416.10

Keywords: Long-term deposits, inflation, Islamic banking

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Development of organizational commitment in light of perceived organizational justice

Sara Almasizadeh

M.A. Student Educational Management Urmia University

saraalmasi850@yahoo.com

Abstract: The aim of this study is to determine the relationship between perceived organizational justice and organizational commitment. 114 Faculty members of Razi University were randomly selected using descriptive–correlation method. For data gathering, the Colquite’s Organizational Justice Questionnaire and Mayer - Allen’s Organizational Commitment Questionnaire are used. The validity of the questionnaires was verified according to the viewpoints of experts in educational sciences and management. The reliability of the questionnaires was estimated using Cronbach’s Alpha Coefficient in a primary study on a 30-people sample, organizational justice questionnaire α=0.923 as well as organizational commitment questionnaire α= 0.934. After data gathering, they were analyzed based on research hypotheses using Multivariate Analysis of Variance (MANOVA) as well as Multiple Regression Analysis. The results indicated that there is a positive and significant relationship between all components of organizational justice and the aspects of organizational commitment. In addition, there is a significant predictive relationship between procedural justice, interactional justice and distributive justice with continuous commitment and normative commitment.

[Sara Almasizadeh. Development of organizational commitment in light of perceived organizational justice. Researcher 2016;8(4):72-78]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 11.

doi:10.7537/marsrsj080416.11

Keywords: Perceived Organizational Justice, Organizational Commitment, Faculty members of Razi University

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Trypanosomosis in Cattle Population of Pawe District of Benishangul Gumuz Regional State, Western Ethiopia: Anemia, Vector Density and Associated Risks

¹Asmamaw Aki and ²*Getachew Dinede

¹Regional veterinary Diagnostic, Surveillance, Monitoring and Study Laboratory, P.O. Box: 326, Asossa, Ethiopia

²Ministry of Livestock and Fishery, Epidemiology Directorate, P.O.Box: 1084, Addis Ababa, Ethiopia

E-mail: dinedegech@gmail.com

Abstract: A cross-sectional study was carried out in Pawe district of Benishangul Gumuz Regional State, Western Ethiopia from January to March, 2016 to determine trypanosomosis prevalence, trypanosomosis association with anemia, prevailing trypanosomes species, associated risks and vector density. Blood samples collected from (n= 519) randomly sampled cattle (Bos indicus) was examined using buffy coat technique and hematological procedures. An overall, 29 (5.58%) trypanosomosis prevalence was recorded. The infection was caused by Trypanosoma congolense 22/29 (75.86%) and Trypanosoma vivax 7/29(24.14%). The infection rate difference between trypanosomes was statistically significant (P< 0.05). Mean packed cell volume (PCV) value of the infected animals was lower (22.79% + 4.51) than uninfected animals (25.81% + 5.53) and the variation was statistically significant (P< 0.05). Overall, anemia prevalence of 35.06% (182/519) was recorded and it was significantly higher (58.6%) in infected cattle than in non-infected (33.67%). Significant association was not recorded with study sites, sex groups, age categories and body conditions (P> 0.05). Glossina tachinoides was the only tsetse fly caught and its mean apparent density measured as fly/trap/day was 5.03. In addition, other mechanical transmitters of trypanosomosis such as stomoxys (1.62 f/t/d), tabanus (0.41f/t/d) and haematopota (0.22 f/t/d) were recorded. In conclusion, the result of the current study showed the economical importance of trypanosomosis in the area calling for devising strategic control efforts.

[Asmamaw Aki and Getachew Dinede. Trypanosomosis in Cattle Population of Pawe District of Benishangul Gumuz Regional State, Western Ethiopia: Anemia, Vector Density and Associated Risks. Researcher 2016;8(4):79-85]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 12.

doi:10.7537/marsrsj080416.12

Key words: Anaemia, Pawe, PCV, Risk factor, Trypanosomosis, Tsetse fly

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The relationship between teacher’s organizational trust and organizational commitment in primary schools

Mojgan Mirza and Ma’rof Redzuan

Department of Social and Development Science, Faculty of Human Ecology, University Putra Malaysia, 43400 Serdang, Selangor, Malaysia

¹ E-mail: Mirza_Kla@yahoo.com, ²marof@putra.upm.edu.my

Abstract: Considerable researches have been done on organizational trust and commitment, only a few of them were carried by educational organizations and it is specially untapped by researchers in primary schools. This research aimed to support the proposed link between teacher’s organizational trust and commitment in primary schools as educational organizations. This study employed survey design based upon the research question. The study was carried out among 513 teachers in Golestan Province, Iran. Pearson’s correlation statistical method indicated a statistically significant and positive-high magnitude relationship between teacher’s organizational trust and organizational commitment. Moreover, statistical results indicated a positive moderate-high relationship between components of the teacher’s organizational trust and commitment. Consequently, Development of the teacher’s commitment is deeply depending on fostering the teacher’s organizational trust. Therefore, school principals should be focused on enhancement of the teacher's trust whereby they can develop the organizational commitment qualities.

[Mojgan Mirza and Ma’rof Redzuan. The relationship between teacher’s organizational trust and organizational commitment in primary schools. Researcher 2016;8(4):86-90]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 13.

doi:10.7537/marsrsj080416.13

Keywords: Commitment, Trust, Teacher, school

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The role of Islamic Azad University in developing the entrepreneurship fields (A case study: Islamic Azad University, Shahrekord branch)

Hojatollah Moradi Pordanjani^*, Hosien Heidari

Islamic Azad University, Shahrekord branch, Shahrekord, Iran, faculty of humanities

Abstract: This paper is to examine the role of Islamic Azad University, Shahrekord branch in developing the entrepreneurship fields. This is a kind of descriptive research done for a practical aim using a survey method. To measure the variables, a questionnaire, compiling according to the theoretical and experimental studies of the research, has been used. The population includes all of university students, the graduates, the academic members and staffs of Islamic Azad University, Shahrekord branch, among them 290 people were selected randomly. The obtained data was analyzed using Chi square, Kolmogoroff-Smirnoff and Kruskal Wallis. Some of the findings are as following:Data and findings showed that the deputies' and administrators' viewpoints are the same and there is no significant deference between their viewpoints about developing the entrepreneurship fields in this branch, and most of them believed that it provides the entrepreneurship fields for its students much and very much.Also the findings revealed that the academic members' viewpoints about this issue are not the same and there is a significant deference in their viewpoints about it in this branch. Some of them believed that this branch provides these fields for its students but some did not believe so, and most of them believed that it provides these fields for its students much and very much. Moreover, the findings illustrated that the students' viewpoints about this subject are not the same and the difference is significant. Some of them believed that there are fields of risk taking and independetism much and very much. Finally the findings showed that the graduates' viewpoints are different significantly and in their opinions, this branch provides these fields much and very much.

[Hojatollah Moradi Pordanjani, Hosien Heidari. The role of Islamic Azad University in developing the entrepreneurship fields (A case study: Islamic Azad University, Shahrekord branch). Researcher 2016;8(4):91-97]. ISSN 1553-9865 (print); ISSN 2163-8950 (online). http://www.sciencepub.net/researcher. 14.

doi:10.7537/marsrsj080416.14

Key words: entrepreneurship, independentism, seeking progress, inner control center, risk taking, innovation

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